It was a trifecta of service excellence: Georgia Perimeter College captured gold, silver and bronze awards during the Chancellor’s Annual Service Excellence Awards Friday, Oct. 10. The annual awards,  conducted at Kennesaw State University this year, recognized University System of Georgia employees for demonstrating consistently high levels of performance while accomplishing normal job responsibilities as it relates to service for the past year.

Receiving the “gold” as Ambassador of the Year for service excellence was Fran Mohr, GPC’s customer service director.  GPC and interim president Rob Watts captured the silver award for institution of the year and president. GPC’s Student Health Services team won bronze in the category for student improvement initiative.

A Clarkston resident, Mohr was promoted in 2007 to create GPC’s new Office of Customer Service to focus on services to GPC’s more than 21,000 students across five campuses. She also serves as GPC’s Service Excellence Ambassador for the USG. From steering the GPC Contact Center to the volunteer-driven “ASK ME” program to welcome new students; to creating an employee recognition program, Mohr has been instrumental in creating a culture of customer service at the college.

The silver award was awarded to GPC and to interim president Rob Watts for the college’s new technological initiatives to help student access to admissions; enhanced communications and information for current prospective students; heightened academic excellence, retention, graduation and transfer rates, and increase support, recognition, and service for students, employees and the community.

GPC’s Student Health Center staff received the Chancellor’s bronze award under the student improvement initiative category for its increasing its mobile clinic schedule to help meet student health needs on all campuses.

Other GPC areas and individuals nominated for customer service awards were: financial affairs vice president Ron Stark, for Service Excellence Leadership; the Personal Counseling team, for Service Excellence Team; the Office of Budgets and Strategic Planning, for Service Excellence Team; Mark Eister of the Military Outreach Center, for Service Excellence Individual; Logistical Services, for Improvement of Processes; the Learning and Tutoring Center for Improvement for Students and the 15 to Finish initiative led by Clarkston student dean Matthew Robison and professor Elizabeth Thornton, for Improvement for Students.